B: If you think you'll be involved in a road rage incident
C: To stop and check where you are
D: To make a private phone call
View hint
On smart motorways, emergency refuge areas are built at the side of the hard shoulder. If you break down, try to get your vehicle into the refuge, where there’s an emergency telephone. The phone connects directly to a control centre. Remember to take care when rejoining the motorway, especially if the hard shoulder is being used as a running lane.
